Professional Website Design

United Breaks Guitars

We are nothing if we don’t pay attention to our customers and prospective customers…treat them like gold from the first point of contact, or else…

I’ve blogged about this before, and whenever I do, I take more notice of how Webvantix treats its customers and prospective customers, how we are treated as a company, and how I am treated individually.

Even in difficult economic times, where businesses need to be going the extra, extra mile to court and re-court customers I see lazy responses from staff everywhere I look, and ultimately it becomes a strong reflection of the company and those at the helm.

So, what can be done? Instead of a untrained, unresponsive staff, how about educating them to ‘help’ and ‘go that extra mile’ for customers and prospective customer? Doesn’t that make sense?

Here’s a great way to look at it:

A country club near me posts this throughout their staff areas:

The Ten Commandments of Hospitality

1. Always greet guests first. Never pas a guest without saying “hello.”

2. Take pride in your appearance.

3. Be enthusiastic. Walk and talk with energy. Enthusiasm is contagious.

4. Be observant. Be sensitive. Be attentive.

5. Treat guest the way you would like to be treated when you are on vacation.

6. Treat co-worker with the same respect and courtesy was we treat our guests.

7. Strive to server consistently quality food, combine with outstanding service.

8. Be honest and trustworthy.

9. Maintain high standard of cleanliness. Pitch in to maintain high standards of appearance of grounds, room, and building maintenance.

10. Work together as a team.

Has your company done this? Do you return every phone call or email that same day? Do you go the extra mile? Here’s a simple place to start: How do you and your staff sound when they answer the phone?

This is a video that has over one-million views and is growing at an exponential rate. Word of mouth is king in the information age. It’s time to start working with your staff to instill the proper way to interact with your customers, otherwise you are a COMMODITY, and you will lose.

What do you think…feel free to comment below.

Thanks for reading. Preston Ehrler

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